Sometimes it may be necessary to return purchased products, and we try to simplify this process as much as possible.
If you want to return or exchange your order, you have the opportunity to take advantage of the free refund service within 14 days of the purchase. You can return your product back to the initial payment method.
Please note: refunds will only be executed if 5% or less of purchased loans are used.
To return the product, please check your Order Number and reason tagly.teams@gmail.com send it to the address. Members of the support team will introduce you to the next steps.
Return and exchange of goods sold through the website and mobile application are regulated in accordance with the law on Consumer Protection.
All goods, except those prohibited for return, can be returned within 15 days, provided that they are specified in Article 14 of the law on consumer rights protection of the Republic of Azerbaijan.
a) if the product is not from the goods that are not exchanged/returned in the case of the list in the relevant decision of the NK of the AR,
b) if the defect detected is only a defect due to a production error or if this defect has appeared during the delivery of the goods, a refund/replacement is executed at this time.
When the goods are returned / exchanged, they must be issued with their packaging, purchase documents and accessories (if it is goods with accessories).
The following products purchased in accordance with the Decree No. 114 of the Cabinet of Ministers of the Republic of Azerbaijan on the list of goods not subject to replacement in retail trade facilities in the territory of the Republic of Azerbaijan are not returned or exchanged:
1. Gold and gold products.
2. Products made of precious and semi-precious metals, stones.
3. Some goods that are sold with all types of fabrics and sizes, except for manufacturing defects (ribbons, tesmas, edging).
4. Perfumery-cosmetic goods.
5. Men's, women's and children's swimwear.
6. Kindergarten underwear for older and newborn children.
7. Household-chemical goods.
8. Personal hygiene items (toothbrushes, combs, bigudi, etc.).
9. Children's toys.
10. Men's, women's and children's socks, underwear, which were in use with the exception of manufacturing defects, and did not have cuffs on them.
11. Products made of plastic for food.
12. Food products, the cost of which has been paid and withdrawn from the store (during the expiration date).